This document (hereinafter referred to as the “Rules”) is an integral part of the Public Offer for the provision of legal services of Physical Person-Entrepreneur Polikarpov Anton Oleksiyovych (acting under the commercial name BrandR), and regulates the conditions, grounds, and procedure for refunding funds to the Customer (hereinafter referred to as the “Client”).
By accepting the Public Offer, the Client confirms that they are familiar with and agree to these Rules.
1. General Provisions
1.1. Refund of funds is possible only in cases and in the manner directly provided by these Rules and the current legislation of Ukraine.
1.2. The Client is aware of the specifics of legal services: payment is made for the process of providing the service (the specialist’s spent time, knowledge, experience, analytical work), and not for a guaranteed result, which may depend on many factors beyond the control of the Contractor.
1.3. Bank and payment system commissions associated with the refund are deducted from the amount to be refunded and paid at the expense of the Client.
2. Grounds for Refund
2.1. Client’s refusal of services BEFORE the start of their provision.
If the Client decides to refuse the services and notifies the Contractor of this before the Contractor has started any work on behalf of the Client, the paid amount is returned in full.
The moment of the start of the provision of services is considered to be any of the following actions: conducting an initial consultation on the merits of the case, analyzing the provided documents, preparing legal opinions, requests, letters, etc.
2.2. Impossibility of providing the service through the fault of the Contractor.
If the Contractor cannot provide the agreed service for reasons depending on them (for example, the identification of a conflict of interest), the amount of prepayment for the unprovided part of the services is returned to the Client in full.
3. Cases When Funds Are Not Refunded
3.1. The service is provided in full or in part.
Funds are not refunded for services that were provided properly and in full (for example, a consultation was conducted, a document was prepared and sent to the Client). Also, no refund is made if the Contractor has already started work on behalf of the Client.
3.2. Incompatibility of the result with the Client’s expectations.
If the service is provided qualifiedly, but the final result (for example, a court decision, a response from a state body) does not meet the Client’s expectations, the cost of services is not refunded, as the Contractor cannot guarantee the result.
3.3. Provision of inaccurate information by the Client.
If the Client has provided incomplete, inaccurate, or knowingly false information, which made it impossible or significantly complicated the provision of services, funds for the work actually performed are not refunded.
3.4. Oral and written consultation services.
The cost of conducted consultations is not refunded, as the service is considered consumed at the time of its provision.
3.5. Violation of the terms of the Agreement by the Client.
If the Client does not perform their obligations (for example, does not provide the necessary documents, does not get in touch), making it impossible to provide the services, funds for the work already performed are not refunded.
4. Refund Procedure
4.1. To initiate the refund procedure, the Client is obliged to send a written application to the official email of the Contractor: [email protected].
4.2. The application must specify:
Surname, first name, patronymic of the Client.
Name of the service for which the refund is requested.
Date and amount of payment.
Detailed description of the reasons and grounds for the refund, corresponding to paragraphs 2.1 or 2.2 of these Rules.
4.3. The Contractor considers the application within 10 (ten) working days from the moment of its receipt.
4.4. Based on the results of the consideration, the Contractor notifies the Client of their decision (of a full refund or of a justified refusal) by email.
4.5. In case of a positive decision, funds are transferred to the bank account from which the payment was made within 7 (seven) working days from the moment the response is provided to the Client.
5. Final Provisions
5.1. The Contractor has the right to amend these Rules unilaterally by publishing an updated version on the website https://brandr.legal/.
5.2. All disputes related to refunds are resolved through negotiations. In case of failure to reach an agreement, the dispute is resolved in court in accordance with the current legislation of Ukraine.